Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This role receives and reviews past due bills and follow-up documents for large balance accounts.  Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.

This role receives and reviews past due bills and follow-up documents for large balance accounts.  Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports.

As a successful candidate, you will: 

• Contacts patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures.
• Responds to correspondence and calls forwarded from the customer service unit.
• Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
• Works with other outside services to develop and monitor reimbursement.
• Analyzes accounts and determines when accounts are uncollectable. Prepares write-off recommendations in accordance with established departmental policies and procedures.
• Maintains record of account activity and actions taken to effect collection.
• Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports.
• Maintains volume and productivity information and prepares daily and weekly productivity statistics for management review.
• Updates account receivable with appropriate transactions to reflect current billing and/or collection status.
• Maintains professional growth and development and keeps abreast of latest trends in area of expertise. Maintains current knowledge of collection policies and procedures and related legislation.
• Maintains a positive customer service image when dealing with department personnel, patients, physicians, insurance companies and other City of Hope employees.

Your qualifications should include: 

• High School or equivalent (experience may substitute for minimum education requirements).
• 2-3 years collections experience including prior experience in health care.
• Strong knowledge of 3rd party/government billing/collection and reimbursement requirements.
• Working knowledge of insurance and medical terminology.
• Preferably:  Medical terminology.   ICD-9, CPT-4 & HCPCS coding.

City of Hope is an equal opportunity employer.  To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

• This position is represented by a collective bargaining agreement.