Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago, and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Director, Center Administration (DCA) is a senior administrative position for a System-wide Center that partners with the Center Director, Department Executive Director, departmental and institutional leaders to assist in setting Center direction and oversee performance.  Responsibilities include strategic planning and directing the faculty business affairs of a large, complex center with multiple stakeholders and academic and clinical partners across City of Hope.  The DCA is a thought leader providing administrative leadership to accomplish Center strategy, and oversees and administers programs, strategies, and initiatives designed to develop, enhance, and support the various missions of a complex clinical, research, and academic center. 

In conjunction with the Center Director, the DCA sets departmental goals and objectives, ensures timely and bi-directional communication, fosters departmental engagement, as well as manages the Center’s faculty relationship with various business areas throughout City of Hope.  The DCA is responsible directly, through middle management, or in coordination with central offices, for directing and managing the effective and compliant administrative, fiscal and resource planning, medical education, research, clinical/faculty coverage, human resource, utilization and productivity management, marketing and business planning activities of the Center in support of advancing City of Hope’s mission and vision.  As the senior administrative leader in the Center, the DCA facilitates and directs center faculty strategic initiatives and continuous improvements in operating efficiencies that are aligned with enterprise strategic objectives. 

Participates with the Center Director, Chairs, Department Executive Director, senior departmental faculty and other administrative leaders in the strategic and operational decision making as a member of the Center’s leadership team.   Partners with the Office of Philanthropy in providing timely and accurate reports to the Center’s founding donor family as well as in supporting stewardship, impact reporting and engagement of City of Hope donors and prospects. Acts independently on behalf of the Center Director, serving as the primary representative of the Center Director to stakeholders.

As a successful candidate, you will:

• Provide Department administrative leadership to achieve strategic priorities and goals, and change initiatives.  Lead or participate in the development and/or implementation of business plans for department/faculty programs and strategic initiatives.  Serve as one of the facilitators and liaison for strategic planning and business development activities between the faculty and various strategic related departments including Business Development, City of Hope Medical Foundation, Marketing, Philanthropy, Finance and Planning.
• Directly supervise business/administrative managers, program managers, administrative staff supporting the faculty and other departmental staff as assigned.  Indirectly supervise department staff through business and program managers.
• Partner with Office of Philanthropy to ensure that donor commitments are spent in compliance with donative intent and to provide timely financial reports to donors. 
• Oversee the overall clinical and basic research portfolio, including all pre and post grant administration for the department.
• Maintain strong working relationships with COHMF and COHNMC clinical leaders to actively manage resources.  Oversee and direct clinical/faculty operations within the department, including clinical service coverage, on-call, and quality programs. Partner with Center Director to monitor trends and underlying patient and provider experience issues and institutes programs and tactics to improve patient-provider communication. Monitor and address patient and provider experience feedback.
• Coordinate recruitment, on-boarding and off-boarding of faculty and staff including preparing and presenting business cases, interfacing with recruiters on desired candidate characteristics, preparing expectations and identifying and procuring resources for recruitments.  Accountable for on-boarding activities encompassing faculty and appointment process, clinic and operating integration, staffing assignments, marketing, and research support.
• In partnership with Center Director, Research Business Operations and GME Office, ensure faculty and staff research and academic operational, financial, and human resource needs are met.  Monitor faculty and staff academic productivity against expectations. Oversee all departmental academic and educational operations including management of fellowship programs, medical student and resident rotations, and Continuing Medical Education events.

Your qualifications should include:

• Bachelor’s with 8+ years of directly related experience in healthcare administration including 5 years of experience in a supervisory/ managerial capacity. 
• or
• PhD and/or Master’s with 5+ years of directly related experience in healthcare administration including 2 years of experience in a supervisory/managerial capacity. 
• Must possess knowledge of healthcare delivery systems, pathology/laboratory management, financial planning and forecasts of healthcare operations, quality and performance improvement, budget development and variance reporting, personnel management, marketing, and space and facilities management.
• Strong leadership and interpersonal skills necessary to communicate and interact with all levels of management and gain the confidence of faculty, staff, leaders, and colleagues. Demonstrated ability to handle multiple priorities, to work autonomously, and organize, coordinate and monitor project work.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here. #LI-RA