Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This role schedules patients for surgery, and coordinates operating room schedules of multi-disciplinary, multi-site surgeons. Collaborates with internal and external departments such as OR, New Patient Services, Provider Contracting, Admitting Departments, Utilization Review Departments, clinic schedulers, pre-operative clinic staff, physicians, midlevel practitioners, vendors and departmental secretaries.

As a successful candidate, you will:

• Directly responsible for coordinating surgery cases and outpatient procedures based on doctors OR block time schedules and clinic schedules.

• Schedules and completes any active work list items (including: all pre-op orders, laboratory and diagnostic studies) as ordered by the surgeon.

• Counsels patients concerning scheduled surgery, financial obligation and provide patients with estimates related to surgeon fees.

• Requests authorization and/or pre-certification from health plans prior to scheduled surgery for surgical procedure and hospital days.

• Facilitate Letter of Agreements between hospitals and insurance carrier.

• Facilitate all patient communication throughout the entire surgical process.

• Contacts patients regarding date and time of surgical procedure and related appointments and provides updates to any changes to surgery date.

• Arranges for assistant surgeon coverage, including midlevel practitioners, and proctorship coverage as needed.

• Secure all vendor equipment requests for surgery as directed by physician.

• Schedules surgeries within established surgical block times with affiliated hospitals as requested by surgeons.

• Schedules pre-op appointments including labs, EKGs, imaging or any ancillary services. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner.

• Ensures all clearances requested by provider are received prior to the surgery date.

• Arrange home health services for patients as directed by physician.

• Schedule first post-op appointment.

• Collaborates with clinic scheduling staff when procedures are cancelled or if surgical procedure times conflict with routine clinic hours, so that clinic time and schedules can be adjusted.

• Notify the hospital to release block time if surgery cases are not scheduled.

• Enters surgical scheduling information into practice management software.

• Prepares complete surgical packets and scans into electronic medical record.

• Ensures physician requests are monitored throughout the day, via EMR, phone, email or verbal instruction

• Assists Practice Manager and/or Director of Operations with orientation of new employees.

• Maintains company code of conduct and patient confidentiality as regulated by HIPPA.

• Assures that a positive service image is projected in all encounters with patients, visitors, and department staff. 

• Provides accurate, reliable, courteous, and timely services to all customers.

• Attends all regular staff meetings.

Your qualifications should include: 

• High school diploma.

• Two years of work experience in a medical environment.

• Medical terminology.

• Preferred:  Medical Assistant Certification.

Additional Information:

• This position is represented by a collective bargaining agreement.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.   To learn more about our Comprehensive Benefits, please CLICK HERE.