Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

** This is a Fully Remote Opportunity within the United States**

As a successful candidate, you will:

Must have Epic Beaker Experience. 

The Lead Systems Analyst – Epic role is position reports to the Manager, Epic Department Apps (Application Manager). Responsibilities of this role include: Oversight of day-to-day activities of assigned analysts, including prioritization of work and coordination of resources; Review and resolution of identified issues, and risks, and escalations, and; Reporting of progress, status, and issue escalations into the Application Manager when necessary. Works with other team leads to coordinate system design, build, testing, training, and go-live activities. Provides leadership and best practice build standards to the design and development of Connect Hope Epic applications.

RESPONSIBILITIES:

• Leads Application Analysts under the direction of the Application Manager.

• Plans and oversees the team work activities including prioritization of work, coordination of resources, and meeting plans.

• Ensures timely completion of high-quality deliverables including but not limited to, project plans, design documentations, build audits, testing plans and scripts, training curriculum and activation plans.

• Actively supports operational and project work streams.

• Ensures deliverables are completed in accordance with City of Hope governance structure.

• Ensures ticket submissions are complete, thorough and assigned in a timely manner.

• Escalates non-resolved issues to the Application Manager and across teams as needed

• Communicates status of work plans for tasks, issues, and risks, in a timely manner to the Application Manager and across teams as needed.

• Ensures best practice is followed by:

• Activities of one team do not adversely impact activities of another team.

• Changes are combined when appropriate to avoid duplicate effort.

• Thorough testing of build is conducted to minimize problems at Go Live.

• Participates in team meetings to discuss team and project related activities, issues, changes, communications and updates.

• Ensures team decisions are made in a timely fashion.

• Responsible for onboarding newly hired team members and instructing them on Connect Hope policies / procedures for the Epic System.

• Ensures team adheres to processes.

• Collaborates with other teams within and outside of ConnectHope

• Performs Application build assignments.

SKILLS & EXPERIENCE:

• Proven ability to perform business analysis and apply technology

• Epic Application Certification and Epic implementation experience associated with assigned module

• Minimum 5 years Information Technology experience or equivalent.

• Possesses an understanding of computer system capabilities to address process requirements.

INTERPERSONAL SKILLS:

• Applies Epic experience and training to team tasks and deliverables.

• Ability to integrate process steps and handoffs across disciplines/departments and drive teams to decisions.

• Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.

• Leads others to adhere to established industry best practices, standards, and quality.

• Maintains a positive image when dealing with department personnel and other City of Hope employees.

• Other duties as assigned 

Your qualifications should include: 

• Bachelor's Degree

• Experience may substitute for minimum education requirement

• 8 + years of experience in systems analysis or

• 5+ years of healthcare Information Technology experience, including3 years of Epic build experience

• One (1) year of leadership/mentorship of a team, task force, project or assignment, or combination thereof, that would demonstrate the understanding of and ability to effectively lead others.

• Relevant Epic Module or newly obtained Epic certification within six months of employment

• For internal COH candidates, Epic certification shall be obtained within 9 months of transferring into the Epic project.

Preferred:

• Master’s Degree or higher

• 1 year in an Epic team lead role, if external

• PMP Certification

• Cancer center experience

• Previous implementation or upgrade

• Healthcare experience in other acute care health care settings. Previous experience in the design, planning and implementation of CIS preferred.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.