Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

** This is a Fully Remote Opportunity within the United States. Must be willing to work Pacific Hours**

As a successful candidate, you will:

The Director of Technology Products leads an interdisciplinary team that focuses on the development and adoption of healthcare technology for COH patients, caregivers, staff, clinicians and researchers. This pivotal role leverages deep product management and healthcare experience paired with leading edge technology solutions to enhance patient care, streamline operations and drive innovation.

As the Director of Technology Products for the health system, your role is to lead the strategic vision and execution of digital initiatives that enhance the overall patient and provider experience, drive operational excellence, and advance the health system's mission of delivering high-quality, patient-centered care, research, education and clinical care at national scale.

As the Director of Technology Products your role is multifaceted, encompassing both strategic leadership and hands-on management of technology initiatives aimed at enhancing the overall patient, provider and researcher experience within the health system. You will be responsible for developing and implementing innovative digital solutions to enhance patient care, streamline operations, and drive organizational growth.

Essential Functions:

• Product Management & Enablement:  Oversees the lifecycle of a technology product portfolio and services offered by City of Hope, from ideation and development to implementation and ongoing optimization. This includes defining product requirements, prioritizing features, managing timelines, budgets, and value realization while ensuring cost-effective alignment with user needs and organizational goals.  Drives deep collaboration and participation with development resources, leveraging deep agile experience and technical depth to maximize productivity and meet the needs of the organization

• Technology Product Strategy:  Leads the development and maintenance of comprehensive business-aligned technology roadmaps, strategies, and patterns in accordance with the mission and objectives of the Academic Medical Health System. These market-informed strategies guide how industry-leading technologies can be utilized to improve healthcare delivery, patient outcomes, operational efficiency, translational research and value.

• Stakeholder Collaboration: Collaborates closely with various stakeholders, including clinicians, administrators, IT professionals, marketing, researchers, and external partners, to gather insights, solicit feedback, and foster cross-functional collaboration. Building strong relationships with key stakeholders is essential for ensuring the success and adoption of digital initiatives.

• User Experience (UX) Design:  Prioritizes clinical best practice, user experience and usability in the design and development of digital products, ensuring that they are intuitive, accessible, and aligned with the needs of both patients and healthcare professionals. This may involve conducting user research, usability testing, and iterative design improvements.

• Technology Evaluation, Adoption, Innovation: Stays abreast of emerging technologies and trends in healthcare innovation and across digital landscape, evaluating their potential impact and feasibility for adoption within the COH. This includes assessing products and solutions spanning the entire continuum of care, research, and education with a view towards buy vs. build analysis while identifying novel opportunities for in-house development.

• Governance and Security: Supports governance around the development and implementation of technology products, solutions and innovations. Partner with Finance, Compliance, Risk and Security to ensure compliance with relevant regulations (e.g., HIPAA) and safeguarding patient privacy and confidentiality. Support system risk initiatives and strategic prioritization of evolving compliant use of data and digital to meet business goals.

• Performance Measurement and Optimization: Establish key performance indicators (KPIs) and Objectives and Key Results (OKRs)  to measure the efficacy and impact of technology on patient outcomes, clinical workflows, and operational efficiency. By analyzing data and user feedback, you identify areas for improvement and optimize digital solutions iteratively.

• Change Management and Training:  Oversees change management initiatives to facilitate the technology adoption process across they system.   This may involve providing training and support to staff, promoting a culture of innovation and continuous learning, and addressing resistance to change. You work cross-functionally with multi-disciplinary teams and lead alignment on agile, user-centered design product development.

• Data-Driven Decision Making:  Leverages data analytics and insights to inform technology strategy and measure the impact of new and existing initiatives. Establish key performance indicators (KPIs), Objective and Key Results (OKRs), and other relevant metrics to track progress, analyze trends, and realize technology value.  Support development of comprehensive business case rigor and detailed financial analysis practices supporting growth and ROI.

• Partner Management: Manages relationships with external vendors, partners, and consultants involved in strategy, product development and implementation. Negotiate contracts, oversee service delivery, and ensure alignment with organizational requirements and objectives.

• People Management:  Manages a team of product owners, analysts, managers and designers. Support their growth and development. Work cross-functionally with other key COH internal and external partners to grow healthcare products, solutions and experiences aligned with business objectives.

• Other duties as assign.

Your qualifications should include: 

• Bachelor’s degree in healthcare administration, business administration, information technology or related field

• Ten (10) years of experience in driving product and project strategy, design, development, execution, evaluation product management

Preferred:

• Master’s degree in Business Administration, Healthcare Administration, Public Health, or related discipline

• Matrixed health system, product development, design thinking, business development, hospital operations experience preferred

• In-depth knowledge of healthcare operations, regulations and patient care

• Strong understanding of digital technologies, including EPIC (EMR), virtual care, mobile health apps, and data analytics

• Deep understanding of healthcare industry dynamics, coupled with expertise in digital products, innovation methodology and business strategy

• Familiarity with cybersecurity principles and compliance requirements in healthcare

• Excellent leadership and staff management skills

• Deep experience with product management tools and measurements for ROI

• Demonstrated ability to effectively communicate both in writing and verbally with all levels of an organization

• Understand and manage complex project management functions

• Be able to work in a complex, matrixed healthcare environment that requires intense interdepartmental collaboration

• Self-starter with strong organizational and problem-solving skills and the ability to work with multiple priorities

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.