Medical Support Specialist III

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

The Medical Support Specialist at City of Hope plays a vital role in supporting both oncology and non-oncology patient care under the supervision of a Registered Nurse, Physician, or Advanced Practice Provider (APP). This role combines clinical and administrative responsibilities to ensure high-quality, timely, and compassionate care.

As a successful candidate, you will: 

• Assist with patient care activities, including vital signs, injections, EKGs, phlebotomy, and EMR documentation
• Prepare exam and treatment rooms, maintain supplies, and support clinical procedures
• Support telehealth visits and patient communication
• Coordinate appointments and follow-up care as directed
• Maintain patient safety and infection control standards
• Participate in performance improvement and staff development activities
• Uphold City of Hope’s standards of excellence, compliance, and customer service

Your qualifications should include: 

• High School Graduate or equivalent AND graduate from an accredited Medical Assistant Program
• Two years as a Medical Assistant in an acute care or clinic setting. Experience performing lab tests, processing lab and diagnostic study orders, and following up on patient care needs (inpatient or outpatient). Experience with an Electronic Medical Record (EMR)
• Must meet one of the additional requirements:
  • Infusion scheduling via electronic medical record (EMR)
  • Mentoring and/or precepting new and current staff
  • Assisting with clinic throughput decisions
  • Participate on a quality improvement team
• AHA BLS Certification
• Medical Assistant with active license/certificate.
• Required to maintain active license during employment in the role.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.