Intake Supervisor

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Job Overview

The New Patient Experience Records Coordination Supervisor is responsible for providing oversight to the New Patient Experience Records Coordinators to lead the function of Intake/Medical Records. Overseeing the function of Intake/Medical Records ensures procurement of medical records on new incoming patients prior to their arrival to their first appointment. Function oversight also ensures proper documentation for follow up, tracking and reporting purposes. This role will require support to the team by proactively and creatively solving issues, oversee workflows, create process improvements, ensure quality outcomes, set goals and expectations for performance. The role includes reporting on metrics and tracking department Key Performance Indicators. This includes reporting on metrics at a minimum of weekly/monthly along with tracking to identify and address opportunities in real-time.

Job Qualifications

• Bachelor’s degree or equivalent work experience required

• Minimum two years leadership experience

• Excellent communication and problem-solving skills

• Knowledgeable in Microsoft Office Suite

• Requires appropriate internet services, speed and dedicated workspace to effectively work from home  ( Minimum internet connection speeds of 75 Mbps download and 15 Mbps upload )

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.