TGen, the Translational Genomics Research Institute, is part of City of Hope.

We are an Arizona-based, nonprofit medical research institute dedicated to conducting groundbreaking research with life-changing results. No matter the role, every TGen employee contributes to success. Together, we work toward a common goal: improving medicine to enhance a patient’s quality of life. It’s not all biomarkers and sequencing; it is a mix of humanity improving the human condition. Find your role at TGen, in an environment ignited by a profound purpose.

Job Description

As a member of TGen’s IT department, the Network Engineer will design, install, maintain, monitor, and troubleshoot TGen's enterprise and high-performance computing network infrastructure, including wireless networking, telecommunications, and critical data center facilities.

• Design, administer, and monitor network and security hardware, software, and operating systems. Manage core network services and protocols such as DNS, DHCP, VLAN, OSPF, BGP, AAA, VPN, ACLs, and network monitoring tools.
• Independently monitor chat and email channels: take ownership, respond to, and resolve alert notifications, help desk tickets, and technical issues involving network infrastructure and services (including outside of standard business hours as needed).
• Design, configuration, testing, and optimization of network hardware, operating systems, and application environments. Support of open-source, commercial, and internally developed applications to ensure seamless integration.
• Monitor and maintain critical data-center facilities, including power distribution (UPS/PDU) and fire suppression systems. Coordinate with vendors for routine testing, emergency repairs, and the ongoing maintenance of the physical data center environment.
• Design and maintain TGen's enterprise wireless networking platforms. Manage wireless security and authentication protocols, including RADIUS, MSCHAPv2, and EAP-TLS.
• Maintain TGen’s phone system by managing SIP circuits, voice-enabled routers, and hardware endpoints within a Cisco CUCM environment. Work closely with technology partners to ensure service reliability and act as the technical escalation point.
• Utilize automation and containerized platforms to enhance the reliability, scalability, and overall manageability of the network infrastructure and internal support applications.
• Consult with internal stakeholders to assess technological needs and evaluate vendor solutions. Identify and leverage new or existing technologies to enhance operational efficiencies
• Research current and emerging technologies, vulnerabilities, and software updates to ensure the integrity of TGen's network. Maintain a deep understanding of network device configurations and industry best practices.
• Provide secondary support for information security alerts, help desk tickets, and incident resolution. This includes responding to critical issues outside of standard business hours as needed.

We are a human-centric organization that translates to our employees. Some of the perks in working for

us:

• BC/BS of Arizona health coverage.
• Dental, Vision, Life, Short and Long Term Disability
• Top notch EAP with a full scope of concierge type services
• 401k with 6% match
• Generous time off
• Commuter benefits
• Much, much more!