Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

**Evening shift typically works 2:00 pm to 10:00 pm. Weekend availability is required. **

The Security Operations Supervisor is responsible for overseeing the activities of the security shift staff which provide security functions to City of Hope. The supervisor assists in leading the provision of the City of Hope security services, for the protection of the City of Hope’s patients, family members, employees, vendors and property assets, for the main campus, local community sites and for the operation of the parking facilities. In addition, manage the initial on-site response to emergency incidents at the Duarte campus. The role is also responsible for the overall shift management of the Security team.

As a successful candidate, you will:

• Supervise security shift officers and operations center staff.  Provide updates to staff at beginning of each shift. Responsible for proper execution of assigned duties.  Interact with local law enforcement as required.

• Effectively motivate, coach and manage staff to achieve prescribed objectives by providing clear performance expectations and regular feedback. Document performance outcomes and ensure poor performance is addressed and high performance is recognized and rewarded.

• Supervise the day to day processes for security, access control, CCTV, alarms, traffic management, investigations, event management, permit and public parking, and infringement processing.

• Create and maintain internal documentation such as dashboards and system reports to measure current system health in real time.

• Undertake investigations into criminal activities and other sensitive matters which may have reputational implications for City of Hope. Recommend strategies to minimize risk, inform management and provide cost effective outcomes. Liaise closely with senior management, police and other regulatory bodies.

• Participate in business continuity management recovery team and attends annual exercise(s)

• Respond to emergency (fire, oppression, etc.) conditions to contain and control for the protection of life and property

• Maintain records and prepares incident reports and other documents pertinent to security activities. 

• Enhance professional growth and development through participation in educational programs, reviewing current literature, attending in-service meetings, and workshops to keep up to date with current security industry trends.

Your qualifications should include:

• Associate degree Computer Science, Physical Security, Criminal Justice or related field. Experience may substitute for minimum education requirements.

• 5 years of experience in Security. 2 years prior hospital security experience preferred.

• 3 years of Supervisory or Management experience

• AB5O8/management of aggressive behavior certification

• CPR and First Aid certification through American Heart Association

• Current CA Driver’s License

• Guard Registration card

Additional Information:

Job Status: Full time, exempt

Salary range $ 70,304 - $98,877

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. 

To learn more about our Comprehensive Benefits, please CLICK HERE.