Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

** This is a Fully Remote Opportunity within the United States**

As a successful candidate, you will:

The Business Analyst is responsible for processing new and renewal contract requests in compliance with company policies and procedures. This role reviews contractual documentation to determine whether it meets established criteria for legal review and works directly with vendors to resolve deficiencies and ensure alignment with legal and policy requirements.
The Business Analyst maintains strong system proficiency and performs accurate data entry and management within Enterprise Resource Planning (ERP) systems, DocuSign, and Ntracts. Responsibilities include creating complete contract packages for execution, verifying appropriate signing authorities, and ensuring approvals align with established hierarchies for each cost center.
This role conducts contract reviews and complex data analysis to support reporting and decision-making. The Business Analyst serves as a key liaison among Business Operations, Legal, Compliance, IT Finance, and other internal stakeholders to facilitate efficient contract execution and process alignment.
In addition, the Business Analyst supports business process management initiatives, including:
Developing and maintaining a repository of organizational and tactical objectives
Documenting business processes and producing reports
Managing and analyzing databases
Tracking departmental metrics and key performance indicators (KPIs)
Through cross-functional collaboration, data-driven insights, and process optimization, the Business Analyst helps ensure contractual compliance, operational efficiency, and effective performance reporting.

Process Improvement:

Assists management in identifying opportunities to improve business operations and the overall patient experience. Documents current state, recommendations for future state, implementation planning and timeline, and expected benefit.  Presents recommendations and full business case to leadership. Oversee and coordinate improvement initiatives across all aspects of patient access including point-of-service scheduling/registration, financial clearance, call center operations, patient referral services, and nurse triage.  Drives best practices through influence of leadership team and staff while meeting and exceeding performance targets.  Respond to ad-hoc requests and develops effective solutions in a time manner. Coach staff and managers to improve workflow and operational performance.

Technology Optimization:

Takes the lead in maintaining and improving process automation through system enhancements.  Recommends technology solutions through research and analysis of data and business processes. Present analysis and interpretation for operational and business review and planning. Stay current with industry trends and IT solutions.

Data Analysis:

Analyze, review, forecast, and trend big and complex data sets. Performs ad hoc analyses, including prospective modeling and retrospective trending. Able to develop data plans, data request, data acquisition, data cleansing, and perform analytics. Acquiring data from primary or secondary data sources. Work with departmental leaders to outline the specific data needs for each functional unit. Assists management in preparing reports, charts and presentations.  Prepares special documents, reports and related materials for staff and executive management meetings as required.

Miscellaneous Duties:

• Handle special projects. Participate in annual budget process as it relates to improvement goals and initiatives.

• Identify all the systems, processes and users that are impacted by the business problem, and/or the solution.

• Ensure that the system/process users’ interests are known and communicated to other project stakeholders.

• Troubleshooting as a result of a reported process issues.

• Conduct financial analyses and synthesize available information to provide decision support to Senior Leadership

• Perform financial reviews and analyses in partnership with internal departments and external advisors.

• Develop, maintain and distribute ad-hoc reports and financial models as needed.

• Act upon identified late tasks

• Develop financial and operational performance reports and presents the findings to Patient Access executive leadership as well as operational leaders.

• Collaborate with cross-functional teams to structure and execute key strategic initiatives.

• Maintains patient confidentiality as regulated by HIPAA.

• Performs other related duties as assigned or requested.

Your qualifications should include: 

• Bachelor’s Degree or equivalent experience.

• Experience may substitute for minimum education requirements.

• At least three years of healthcare management and process improvement experience in patient access

• Project management experience a plus

Preferred: Bachelor Degree and Six Sigma Lean, PMP within first year of employment. Healthcare and Process Improvement experience.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.