About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Facilitates timely and positive resolution of patient/family concerns.  Identifies specific trends in patient feedback and makes recommendations for improvement in patient care delivery. Enhances guest experience, supports fellow stakeholders in a team environment and demonstrates the Values of City of Hope.  Represents the Guest Services department and City of Hope upholding the Mission, Vision, Values, Promise, Stakeholder Bond and Service Standards of the organization to deliver the Mother Standard© of care and maintain the City of Hope brand.  Effectively communicates with patients, caregivers, stakeholders and vendors to ensure that guests’ expectations are not only met but exceeded.

Education/Experience Level

• Associate's degree required, bachelor's degree preferred
• Minimum two years' experience in healthcare or customer service-related field preferred
• Patient Advocate experience strongly preferred

Knowledge and Skills

• Knowledge of medical terminology a plus
• Strong communication skills
• Computer proficiency in Microsoft office products
• Excellent organization, creativity, latitude, independent thinking, personal judgment, and problem-solving skills
• ​Relationship building across all levels

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.