About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Demonstrates the concern and responsiveness of the hospital in meeting the needs of patients by
following through on patient requests or complaints with the appropriate personnel and/or departments
to assist in improving service.

Education/Experience Level

• Associate's degree required, bachelor's degree preferred
• Minimum two years' experience in healthcare or customer service-related field preferred
• Patient Advocate experience strongly preferred

Knowledge and Skills

• Knowledge of medical terminology a plus
• Strong communication skills
• Computer proficiency in Microsoft office products
• Excellent organization, creativity, latitude, independent thinking, personal judgment, and problem-solving skills
• ​Relationship building across all levels

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.