Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The Director of Risk Management, Patient Safety & Patient Advocacy provides enterprise-wide leadership and strategic oversight for risk management, patient safety, event reporting, regulatory compliance, and patient experience programs. This role partners with executive leadership, medical staff, and operational teams to advance a culture of safety, transparency, and continuous improvement across all care settings.

You will play a critical role in identifying, evaluating, and mitigating clinical and organizational risk while ensuring alignment with regulatory standards and organizational priorities.

As a successful candidate, you will:

• Lead and execute enterprise-wide risk management and patient safety strategies aligned with organizational goals

• Oversee patient safety programs, event reporting systems, and risk mitigation initiatives

• Drive response to high-risk and sentinel events, including investigations and corrective actions

• Partner with leadership to manage patient complaints, grievances, and experience improvement efforts

• Facilitate root cause analyses (RCA) and performance improvement initiatives

• Provide executive-level reporting on safety, risk trends, and quality outcomes

• Collaborate with legal, compliance, and clinical leaders on liability and regulatory matters

• Build and lead high-performing teams while fostering a culture of safety and accountability

• Ensure compliance with CMS, Joint Commission, and regulatory standards

• Utilize data and analytics to proactively identify risks and drive continuous improvement

Your qualifications should include:

• Master’s degree in Nursing or related field (or BSN with advanced degree); experience may substitute in select cases

• 3–5 years of regulatory and patient safety experience

• 5+ years of leadership or management experience

• Acute care experience required; multi-site or health system experience preferred

• Active California RN license required

• Strong knowledge of regulatory standards (CMS, Joint Commission, Title 22)

• Proven ability to lead quality, risk, and performance improvement initiatives

• Excellent communication, leadership, and data-driven decision-making skills

Preferred certifications: CPHQ, CPPS, or CPHRM

Additional Information:

Job Status: Full time, exempt

City of Hope employees’ pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.