As a successful candidate, you will:

Operational Leadership

• Provide strategic and operational oversight for Infusion Services, Day Hospital, and Transfusion Coordination teams.

• Lead a team of nursing leaders, clinical staff, and support personnel while fostering accountability, engagement, and professional growth.

• Establish clear performance expectations and effectively delegate responsibilities to nursing managers and frontline leaders.

• Ensure efficient patient flow, staffing optimization, and resource allocation across all service areas.

• Develop operational plans that align with organizational goals, growth initiatives, and patient care priorities.

Process Improvement & Patient Experience

• Lead initiatives to improve operational efficiency and patient throughput.

• Develop and implement strategies to reduce patient wait times and treatment delays.

• Identify opportunities to streamline workflows and eliminate operational barriers.

• Champion continuous improvement methodologies and evidence-based practice initiatives.

• Partner with interdisciplinary teams to improve patient access, coordination of care, and overall patient satisfaction.

• Lead task forces and workgroups focused on enhancing patient experience and operational performance.

Quality, Safety & Clinical Excellence

• Ensure compliance with regulatory, accreditation, and organizational standards.

• Promote a culture of safety, quality, and continuous improvement.

• Collaborate with physicians, pharmacists, nursing leaders, and operational partners to optimize clinical protocols and workflows.

• Participate in the development, review, and standardization of clinical protocols, treatment pathways, order sets, and operational procedures.

• Monitor quality indicators and implement corrective action plans as needed.

Analytics & Performance Management

• Utilize data analytics to drive decision-making and operational improvements.

• Monitor and evaluate key performance indicators including:

  • Patient wait times

  • Treatment chair utilization

  • Add-on patient volumes

  • Scheduling efficiency

  • Throughput metrics

  • Coordination of care outcomes

  • Employee engagement metrics

  • Patient satisfaction scores

• Develop dashboards, reports, and performance improvement plans to achieve operational goals.

• Present findings and recommendations to senior leadership and key stakeholders.

Collaboration & Communication

• Build strong relationships with physicians, advanced practice providers, pharmacists, operational leaders, and support departments.

• Serve as a key liaison between clinical and operational teams.

• Facilitate effective communication across departments to ensure alignment and accountability.

• Lead change management initiatives and promote stakeholder engagement during process redesign efforts.

Leadership & Team Development

• Mentor, coach, and develop nursing leaders and frontline staff.

• Foster a culture of accountability, collaboration, innovation, and service excellence.

• Support succession planning and leadership development initiatives.

• Encourage professional growth and continuous learning across the organization.