Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This role will organize, set up and deliver requested catering services to specific requested location or conference room. Provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer’s expectations. The general responsibilities of the position include those listed below, but City of Hope may identify other responsibilities of the position.

As a successful candidate, you will: 

• Responsible for the fulfillment of client cater order requests.

  • Checks Catering ordering website, to review requested customer services to be delivered, food and services needed, dates and times.

  • Distributes needed food preparation requirements to each food department in advance.

    •Organizes each delivery timely, setting up all non-perishable items needed in advance.

  • Delivers requested food and beverage to the delivery location, setting up all food and beverage in a professional appearance and logical manner, ensuring all condiments and service ware are available as needed.

  • Listens carefully to their customers’ orders, explains drink and food items, and makes menu recommendations.

  • Ensures all services are cleaned up at the end of the meeting or requested pick-up time.

  • Ensures availability of any specialty linen, china and rental needs in advance.

  • Maintains organization of all daily and weekly services and associated needs and communications with customers.

  • May serve as a point of contact for the customers, booking catering, answering questions and potential planning for future service needs.

  • May be asked to respond to complaints regarding food or service.

• Finalizes catering invoices and billing pertaining to delivered services.

• Maintains a clean and organized working environment and professional appearance.

• May assist with stocking food inventory.  May carry and distribute supplies and equipment.  May assist others in the preparation of foods and properly store food.  May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots and pans.

• Attends all allergy and foodborne illness in-service training.  Participates in regular safety meetings, safety training and hazard assessments.  Attends training programs (classroom and virtual) as designated.

• Complies with all company safety and risk management policies and procedures and reports all accidents and injuries in a timely manner.

Your qualifications should include: 

• High School diploma, GED or equivalent experience.

• 0 to 1 years of related work experience.

• Current CDL Class C State (CA) Driver’s License.

• Preferably:  Knowledge of basic operation of equipment and cash-handling procedures preferred. 

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.   To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

• This position is represented by a collective bargaining agreement.