About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Position Summary:

The Patient Service Coordinator serves as the first point of contact for patients, families, and visitors in the cancer clinic, under direct supervision of Practice Manager. This role is critical in creating a welcoming, compassionate, and efficient environment while managing administrative tasks that support patient care and clinical operations.

Essential Functions:

Percentage of Time

Duties & Responsibilities

80%

• Patient Check-In/Check-Out & Scheduling
  • Welcome patients and visitors warmly, ensuring a supportive and empathetic atmosphere.
  • Manage patient check-in/check-out processes, verify insurance, and update patient registration and demographic information.
  • Provide clear instructions regarding appointments, procedures, and paperwork.
  • Coordinate/schedule patient appointments including follow-ups, labs, and treatments.
  • Manages multiple providers’ schedule following specific scheduling guidelines.
  • Answer phone calls, respond to inquiries, and route messages to appropriate staff.
  • Constantly maintain communication between patients, clinical, non-clinical, and administrative staff.

20%

• Administrative Support
  • Assist with triaging medical records requests, scanning and filing documents, and maintain confidentiality in compliance with HIPAA.
  • Collect co-payments/patient balances using EMR system.
  • Collaborate with financial counselors to help patients understand insurance benefits and covered services.
  • Assist with clinic correspondence, including emails, letters, and patient reminders.
  • Manage office supplies stocking.
  • Cross cover for other administrative tasks as needed.
  • Help cover for front desk at other outpatient sites in Phoenix, if required.
  • Maintain a clean, sanitized, and welcoming environment at the front desk and throughout the patient lobby.
  • Monitor patients flow to minimize wait times and coordinate with clinical staff.
  • Provide emotional support and reassurance to patients and families during stressful visits.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace code of Conduct and Compliance Plan.

Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Minimum Education: ·High school diploma or equivalent.

Minimum Experience:

• 2-3 years of prior experience in healthcare administration, medical office, or oncology clinic setting.
• Strong interpersonal and communication skills, with sensitivity to patients undergoing cancer treatment.
• Proficiency in medical scheduling software and Microsoft Office Suite.
• Knowledge of insurance verification and HIPAA regulations.

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.