About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Job Summary

The Specialist, Cancer Fighters, is instrumental in implementing and executing national strategies aimed at enhancing the in-hospital experience at the main campus and clinics of City of Hope. This role focuses on key performance indicators, including enrollment, engagement, and influencing referrals within the Cancer Fighters Program, which provides vital peer-to-peer support throughout the cancer journey—from diagnosis to survivorship. Key responsibilities include supporting the execution of national initiatives at the regional level to drive interest and deliver significant value to patients. The Specialist works closely with the Cancer Fighters team to enhance the in-hospital experience, fostering connections among members and promoting resources. By actively engaging with patients and staff, the Specialist contributes to achieving key performance indicators, improving patient satisfaction scores, and increasing referrals. This role is essential in ensuring that the Cancer Fighters Program effectively supports patients and caregivers during their journey.

Job Qualifications

• Education: Bachelor’s Degree

• Experience: 1-3 years relevant experience

• Preferred Education: Customer Service or Hospitality, Marketing, Business Administration, Communications, or related field

• Preferred Experience: Customer service, hospitality, marketing, communications, business administration, patient engagement, event coordination, or related experience preferred.

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.