Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

Position Summary:
The Business Analyst is responsible for leading the strategic development and implementation of process improvement and technology solutions across enterprise patient access. This role has responsibility for improving patient access related workflows, establishing standard work, optimizing technology solutions, and developing effective training programs.  Perform and manage complex data analysis to determine process improvement opportunities, evaluate alternatives and prioritize redesign efforts that address the strategic needs of the organization.  Serves as a Liaison between access operations and other internal departments.  Works alongside the Senior Business Analyst, responsible for business process management which includes developing and maintaining a repository of organizational and tactical objectives, process documentation, reporting, database management, analysis, department/unit metrics and key performance indicators.  Routinely reviews and analyzes business process, intake and coordination, workflow management, and job functions to provide insight and suggestions for improvements.  Participates in projects to develop business case during project initiation, identify business needs, and assist in change management strategies or changes throughout the project life cycle.

As a successful candidate, you will: 

Process Improvement:
Assists management in identifying opportunities to improve business operations and the overall patient experience. Documents current state, recommendations for future state, implementation planning and timeline, and expected benefit.  Presents recommendations and full business case to leadership. 
Technology Optimization:
Takes the lead in maintaining and improving process automation through system enhancements.  Recommends technology solutions through research and analysis of data and business processes. 
Data Analysis:
Analyze, review, forecast, and trend big and complex data sets. Performs ad hoc analyses, including prospective modeling and retrospective trending. Able to develop data plans, data request, data acquisition, data cleansing, and perform analytics. 

Your qualifications should include: 

• Bachelor’s Degree or equivalent experience.
• Experience may substitute for minimum education requirements.
• At least three years of a combination of healthcare management and process improvement experience in patient access
• Project management experience a plus
   

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.