Manager, Physician Services

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The Manager, Physician Services serves as a key partner to the Chief Clinical Officer, providing leadership and operational support for physician services, medical staff activities, and strategic clinical initiatives across City of Hope Atlanta. This role oversees physician recruitment, onboarding, credentialing, and employment lifecycle processes while supporting organizational planning, physician leadership programs, and service line development. The position leads high-priority projects, conducts research and analysis to support executive decision-making, and collaborates with cross-functional teams to advance clinical and organizational goals. Success in this role requires strong project management, analytical, relationship-building, and problem-solving skills within a fast-paced healthcare environment.

The successful candidate:

• Coordinate physician services operations, medical staff programs, and strategic clinical initiatives
• Manage meeting cadence, project plans, and cross-functional communication to support organizational goals
• Partner with clinical and operational leaders to identify process improvements and drive operational performance
• Provide data analysis, insights, and recommendations to support leadership decision-making
• Oversee physician scheduling, on-call coverage, staffing assessments, and workforce planning
• Support physician recruitment, candidate experience, onboarding, relocation, and retention efforts
• Develop and analyze physician compensation models, contracts, and business arrangements
• Coordinate provider payroll, HRIS transactions, and employment lifecycle activities
• Monitor physician productivity, quality, compliance, patient satisfaction, and financial performance metrics
• Lead special projects and strategic initiatives in partnership with executive, clinical, and operational leaders
• Manage CME tracking, contract compliance, and medical staff bylaws and regulatory requirements
• Serve as a key liaison between physician leadership, administration, and cross-functional stakeholders to ensure alignment and execution of organizational priorities

Qualifications

Your qualifications should include:

• 7+ years relevant work experience with 3+ years of experience working in an Academic, Medical, Hospital System, Clinical Research, Pharmaceutical or Research organization, Experience with Electronic Medical Record systems OR 7+ years prior experience with C-level executives, hospital operations, strategy, project management and/or related experience with 3+ years of experience leading teams to execute enterprise initiatives
• Bachelor’s degree in business management, Public Health OR 3 additional years of experience plus the minimum experience requirement may substitute for minimum education
• Experience in a Cancer Center, Academic Medical Center, Hospital System, Clinical Research, Pharmaceutical, or Research environment preferred
• Advanced degree (MBA, MHA, MPH, or related field) preferred
• EPIC knowledge and/or certification preferred
• Certified Physician Practice Manager (CPPM) credential preferred
• Experience with physician contract modeling and financial analysis preferred

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

This position is eligible for an annual incentive bonus.

Please note: City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews.

• Apply only through our official website or trusted partner platforms.
• City of Hope will never request payment or fees at any stage of the hiring process.
• We will not request sensitive personal or financial information prior to the acceptance of a formal offer.
• All communications will come from official @coh.org email addresses.
• Interviews are conducted only through approved, professional channels.
• Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices.
• If you receive any suspicious communication, please report it to careers@coh.org.