Referral Specialist - Case Management Department

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

Position Summary:

The Referral Specialist collaborates with Case Managers in assisting with the continuum of care and discharge planning. The Referral Specialist is responsible for communication of clinical information, referrals and coordination for post-acute care. The Referral Specialist sends referrals for continuum of care to various post-acute providers and insurance companies. The Referral Specialist uses electronic referral tools as well as other means to send information and to document in the electronic medical record. The Referral Specialist is able to function under the direction of a Case Manager with minimal supervision, takes responsibility for professional growth, and assists in the coordination of patient placements, ordering of durable medical equipment and coordinating care transitions.

As a successful candidate, you will: 

• Under the direction of Case Managers
  • Makes timely referrals to post-acute care facilities to ensure timely patient discharges.
  • Communicates referral information and acceptance status to Case Managers and Social Workers within the timeline as specified by departmental policy. 
  • Communicates with extended care facilities to retrieve pertinent patient information and to verify patient's advance directive, level of care, financial and other information critical to the timely discharge of the patient.
  • Communicates potential barriers to the successful implementation of post-acute care placements to the Case Managers and Social Workers.
  • Enters and maintains all post-acute care placement data including, but not limited to, levels of care, facilities referred to and outcome of referrals.

Your qualifications should include:

• High School or equivalent
• Post High School Vocational/Specialized Training
• Two years of experience in related field or medical office
• Work independently with little supervision
• Medical Terminology

Additional Information: 

• There are 2 available positions (Part-Time only Sat & Sunday (8hrs))

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.