Receptionist

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

We have an exciting opportunity to join the South Pasadena Medical Foundation Department for a Receptionist position that will support physicians, schedule all patient appointments (hospital and office follow-ups), collect co-payments and process all payments in Passport. Check incoming and outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit. 

As a successful candidate, you will:

• Handles all incoming calls from the company’s main telephone system. Ability to take and relay messages; provide information to callers.
• Responsible for sending out and receiving packages from deliveries.
• Greet visitors entering the organization and direct them to the correct destination.
• General administrative and clerical support from the different departments of the organization.
• Maintains a pleasant appearance of the reception area and lobby.
• Maintains a positive image when dealing with department personnel and other City of Hope employees.

Basic education, experience and skills required for consideration:

• High school diploma or equivalent.
• Minimum of one (1) year customer service experience.

Additional Information:

• Full-time, day shift
• Monday - Friday, 8:00am to 5:00pm

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here.