Director - Hematopoietic Cellular Therapy Operations

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

The Director, Hematopoietic Cellular Therapy Operations is responsible for overall operations and quality management for the Stem Cell department. Provides leadership in the areas of daily operations, cost management, capital and operating budgets, program development and quality management. Responsible for developing and implementing strategies to enhance operations, clinical outcomes, patient experience and program growth. Responsible for annual budget planning and preparation and enhancing profitability. Working closely with the finance department, assist in financial reporting, cost analysis and developing fixed price stem cell transplant contracts. Responsible for development and attainment of departmental key performance indicators (KPI) and support clinical excellence and enterprise-wide initiatives. The Director builds and maintains collaborative relationships with all members of the clinic team, especially physicians, as well as leaders and team members in partner departments who facilitate the care of the patient. Oversees, guides and mentor staff for achievement of excellence. Contributes to the hiring and termination decisions, develops job descriptions, competency and performance standards, and monitors assignments and productivity of departmental stake holders.

Coordinates quality and regulatory compliance for the Stem Cell Transplant and Cell Therapy Program (SCTCT) and acts as a liaison with cell therapy Collection and Processing Laboratory. This position will be responsible to ensure the SCTCT Program meets the standards and requirements of external agencies such as Joint Commission, FACT and FDA. Responsible for on-going readiness for accreditation. Provides supervision and performance management to the Stem Cell team and responsible for overseeing data management and data reporting.

** Please note the pay range provided is fluid based on candidate skills and qualifications.**

JOB RESPONSIBILITIES

Leadership

• Provide frontline leadership and direction through creative approaches to enhance operations, clinical outcomes, patient experience and growth within the stem cell program.

• Provide leadership and collaborate with other departments that are components of Stem Cell Program (eg.Laboratory) to facilitate operational excellence and implementation of quality management plan.

• Guide, coach and mentor staff for achievement of department’s goals and objectives.

• Implement enterprise-wide initiatives in the department and develop strategies for attaining department KPI’s.

Financial Stewardship

• Responsible for cost management, capital and operating budgets, operational decisions and program development.

• Develop cost accounting reporting and implement strategies for cost management and improve department’s contribution margin.

Process Improvement

• Oversee the performance improvement activities within the stem cell/BMT program.

• Identify problems/deficiencies in the stem cell department and implement recommendations for improvement.

Quality and Regulatory Compliance

Business Development

• In collaboration with growth team and physicians, implement strategies for stem cell program growth and new program development.

• Assist with improving patient access through developing fixed price contracts with insurance providers.

System & Data Maintenance

• Help develop and maintain the various data elements in EPSi that are needed to keep City of Hope’s budgeting, cost accounting and PLA updated and relevant.  Work with individual department heads to develop Relative Value Units, and train them as end-users of EPSi so that they can get reports and dashboards that deliver meaningful information to them.  Also, work with the other sites and enterprise finance to assure stats are effectively managing the intended impact and maintain facility-wide overhead allocation statistics such as square footage studies, productive hours, etc. in accordance with corporate cost accounting standards.

REQUIRED JOB QUALIFICATIONS

• 10 years of progressive experience in an oncology department; 3 years as a departmental leader or program coordinator role

• Bachelor Degree in Nursing, Business, Healthcare or related field.

PREFERRED JOB QUALIFICATIONS

• 5 years of management experience in an oncology department

• Education-Advanced Degree (e.g. Master’s Degree) in Finance, Healthcare, Business, or related field

• Licensure-Registered Nurse

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City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information