Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

As a successful candidate, you will: 

Performs highly technical work in the analysis and support of local and wide area network operating system software, hardware and applications. Performs configuration of Data Switches and Routers.  Conducts performance monitoring and tuning of data network components, generates performance reports of circuits and components of network.

• Troubleshoots network components to include circuits, routers, and switches for Cisco Cat OS and Cisco IOS for configuration and hardware errors. 
• Provides technical assistance to vendors, contractors, and service providers in identifying and solving problems. 
• Provides technical support for ITS  LAN Administration and Data Security Groups.
• Be a communication liaison between service providers and department head and ITS during network outages on service provider network . 
• Monitors and verifies proper operation of network back-up procedures for Switches, Routers, and Monitoring and Trending software like Netvoyant, HP Openview, Ciscoworks, Sniffer, WLSE etc . 
• Installs, configures and manages network switches, access points, and routers. 
• Assists in coordinating all network cabling efforts (moves, adds, and changes). 
• Open trouble tickets or new service requests with service providers for data circuits or network equipment and coordinate trouble shooting and follow up with service providers.
• Manage and be responsible to close calls related to Data Network and its related components in Helpdesk per the department policies.
• Provides LAN Administration with support associated with blade servers connectivity and server switch support.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
• Attends meetings as required, and participates on committees as directed. 
• Maintains a positive image when dealing with department personnel and other City of Hope employees. 
• Maintains an adequate inventory of spare network components.
• Maintains department records, reports, and files as required.
• Other duties as applied.

Your qualifications should include: 

• Bachelor's Degree
• Experience may substitute for minimum education requirements
• Five years in LANs software/hardware support
• Discern which application or utility is required to complete or correct assigned tasks
• A minimum of three years in networked systems supports including Cisco IOS and Cisco Cat OS.
• CCNA certification required.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.