Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

As a successful candidate, you will: 

Senior Technology Support Technician participates in the inspection, set-up, installation, maintenance, problem diagnosis, and repair of personal computer hardware, and related peripherals, including software installation. Acts as the SME for PC software and hardware projects with emphasis in computer problem solving and coordination with Technology Technicians.

• Lead PC projects, including, but not limited to, large scale software/hardware upgrades/migrations.  Assist Technology Technicians with user calls as needed. 
• Provide L2/L3  support  with complex  Windows  or MAC software/hardware problems, mobile device, telecom or audiovisual issues, including technical assistance and training as required
• Assist and guide personal computer users in defining hardware and software requirements.
• Provide consultation and training as needed in the areas of personal computer-based programming languages, operating systems, software packages and equipment selection and installation.
• Provide formal installation instructions in software applications including Windows, Microsoft Office Suite, and other applications as required.
• Provide equipment interface support including Tablets, ,printers, network cards, etc. 
• Promote the standards and procedures of PC hardware and software usage, including back-up and recovery. 
• Assists in coordinating referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training, follow-up, ordering/renting special materials and supplies as needed.
• Assists in maintaining accurate records, inventory, files, and calendar.
• Maintains professional growth and development and keeps abreast of latest trends in area of expertise.
• Deliver and install computer and/or telephones and/or audiovisual equipment to appropriate onsite personnel. 
• Assists in the maintenance, repair, termination and tests of all medical center telecommunications or audiovisual equipment, including , basic cabling, patient and staff telephones, , LCD, video, audio, and peripheral equipment.
• Maintains a positive image when dealing with department personnel and other City of Hope employees.
• other duties as assigned

Your qualifications should include: 

• High School or equivalent.
• Experience may substitute for minimum education requirements
• Three to five years experience in PC hardware/software support/deployment including peripherals in a high volume setting.  Project management skills for large-scale deployments.  General troubleshooting and experience with Local Area Networks required.
• Current California Drivers License and a good driving record for insurance purposes.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.