Director, Patient Financial Services

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The successful candidate:

Position Summary:

The Director, Patient Financial Services reports directly to the site CFO, is a key member of the site leadership team and is responsible for leading the City of Hope-Atlanta RCM function.

With direct oversight of a team of 20 employees, the role is responsible for developing the patient financial strategy in coordination with the CFO, exploring and supporting market growth initiatives, end to end RCM process oversight of the Bone Marrow Transplant Program, ensuring excellent patient financial service, financial advocacy and counseling, ownership of the site financial policy, charge capture and indirectly managing, in a matrixed environment, all site A/R and RCM functions. 

This role will also be a catalyst for the identification and delivery of hospital initiatives and processes that are designed to support the growth, capture, management, collection and reporting of patient service revenue along with developing talent.

The Director, Patient Financial Services is responsible for serving patients, physicians, clinicians, and employees by providing timely and accurate resources and tools to proactively manage, make decisions and drive the strategic initiatives of the hospital.  A key part of success will be the development of relations with the physicians and serving as a key subject matter expert and advisor to them.

Position Qualifications:

Education: Bachelor’s degree in business and/or a related field is required, Master's in healthcare or business is preferred. Additionally, superb skills in Microsoft applications including Excel and PowerPoint is required. 

Experience: Five to seven years' experience in healthcare and revenue cycle operations leadership is required.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information