Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This role is essential to City of Hope’s strategic focus on democratizing access to cancer care by addressing Social Determinants of Health that create disparities in care and result in poorer care outcomes. The Resources Coordinator serves patients by connecting them with emergency transportation, housing, food, financial assistance, and other critical resources needed to engage in medical treatment. To do this, the individual researches a broad range of local and national referral resources for patients and their families

The Patient Resources Coordinator partners with Clinical Social Workers and across the department with other disciplines to ensure patient resources are available. This role can work 1:1 with patients to access and apply for available resources such as grants and other applications assistance programs.

The Patient Resources Coordinator extends the reach and impact of the Department of Supportive Care Medicine by developing educational materials that highlight location-specific resources. The Resources Coordinator further expands reach and impact by developing, coordinating and/or delivering educational workshops teaching patients/families to access the assistance they need.

As a successful candidate, you will: 

• Provide resource specific information directly to patients or, as appropriate, their family members or care teams to address Social Determinants of Health and other resource needs.  Follows up on referrals meeting with patients and families in-person, via telephone, and virtually (via zoom or Microsoft teams) to complete assessment of patients’ needs and to provide information and consultation regarding available resources. Provides follow-up via written communication regarding how patients and families can connect with available resources.
• Maintain a digital database of a broad range of community resources/referral information, ensuring that resources are current and location-specific when appropriate.
• Work closely with Clinical Social Workers to coordinate patient assistance, ensuring that departmental processes and compliance policies are followed. Coordinates internally managed financial assistance grant programs, including but not limited to eligibility assessments, submission of applications, monetary disbursements, meeting documentation and reporting requirements.
• Assess patients’ needs and develops education materials and programs to proactively extend tailored resources to patients and families. Collaborates with Resource Navigator to ensure that relevant community educational and resource materials are available at the Biller Resource Center and that relevant educational and resource computer links within the Biller Resource Center are updated.  Offers group seminars open to patients and family members related to available resources, assistance services, and qualification processes and/or brings in community resource organizations to present or facilitate programs.
• Develop and maintains collaborative relationships with local and national organizations and agencies to ensure maximum assistance and best service to COH patients and families. Work with social service agencies to help meet emergent social determinants of health needs or address barriers to treatment. The Patient Resources Coordinator coordinates the internal grant process for eligible patients.
• Provide coverage for other Resource Coordinators within the division as needed.
• Mentor new or community-site Patient Resources Coordinator and BSW Interns.
• Represent City of Hope Patient Resources and the Department of Supportive Care Medicine (when requested) through in-services and informational sessions and key enterprise committees throughout the cancer center.  Participates in the Department of Supportive Care Medicine’s Leadership Team Meetings, work teams, retreat planning, and other Department-related initiatives.
• Participate in development, fundraising and marketing.
• Provide service in a manner consistent with a specific role and function according to COH policy and procedure.
• Maintain current knowledge and awareness of organizational and regulatory standards, policies and procedures.

Your qualifications should include: 

• Bachelor's Degree. (3 additional years of experience plus the minimum experience requirement may substitute for minimum education requirements.)
• 1 year of experience working with patients and/or with community organizations and resources.
• Prior experience consistent with duties.
• Preferably:  Bachelor's Degree, in human services, social work, healthcare administration, or related field.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.    To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

• Position is Hybrid, meaning it will work remotely and onsite.  The initial few months of training and onboarding will be all onsite.