Account Follow Up Associate Rep

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Associate Account Follow-Up Representative An entry-level role within the Patient Accounts department, responsible for resolving patient account balances and assisting with reimbursement. Duties include handling inbound/outbound calls, working with self-pay and insurance accounts, and administering financial assistance programs. The representative serves as a key point of contact for patients, payers, and representatives, ensuring accurate documentation and reconciliation of account details.

Qualifications:

• High school diploma or equivalent (associate degree preferred)

• 1-2 years’ experience in a healthcare-related call center, registration, or collections

• Knowledge of insurance policies, Explanation of Benefits, ICD coding, and contract terms

• Strong analytical, communication, and customer service skills

• Proficiency in data entry, MS Office, and online research tools

• Ability to prioritize tasks, adapt to change, and maintain productivity

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.