Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

Position Summary:
Assists health care consumers (patients, survivors, families, and caregivers) in linking to resources and navigating through the care continuum. Acts as the key non-clinical contact who identifies needs and provides information about services and processes at City of Hope.

As a successful candidate, you will:

• Provides information to patients, families, survivors, and caregivers who visit the Patient and Family Resource Center. Information and services are provided courteously, accurately, and in a timely-manner.
• Acts as the key non-clinical individual, which patients can contact and ask questions about COH. Assist with questions and connects individuals with appropriate individuals, if needed.
• Conducts follow-up calls to patients and families to inform them about the patient navigator program.
• Arranges introductory meetings with patients and families to discuss services City of Hope.
• Coordinates and provides hospital orientation and tours of areas pertinent to patient care.
• Orients and informs patients about different services, modalities, and resources that COH provides. 

Your qualifications should include: 

• Bachelor’s Degree. Experience may substitute for minimum education requirements.
• Three of more years of experience working in hospital / health care settings and interacting collaboratively with medical teams.
• Position requires strong exercise of customer service experience / skills.

Preferred Qualifications:

• Bilingual (Spanish, Cantonese, or Mandarin –speaking preferred)

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.  

To learn more about our Comprehensive Benefits, please CLICK HERE.