Receptionist

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

This is a Part-time position located on Paces Ferry Road on Howell Mill Road in Atlanta, Georgia.

This location is projected to open November 2025.

Hours: 8:00am to 5:00pm, 3 days a week.

The Receptionist is responsible for performing various duties related to the Oncology Clinic. Assists the Practice Manager and other Clinic employees in coordinating departmental functions, various clerical duties, multiple computer systems, record management, data compilation, various reports, and correspondence, answering clinic phones, routine questions, and assisting patients and caregivers with various needs.

• Greet and check in patients. Collect all necessary information to ensure proper billing, including insurance information and patient demographics. Collect copays and patient balances.

• Check patients out. Make follow-up appointments, per doctor’s order. Give patients written orders for any test or scans that MD has ordered. Call admissions and set up urgent appointments.

• Answer phones, route calls appropriately, take and deliver messages, schedule appointments. Print and deliver faxes. Copy and/or fax records, scripts, and orders.

• Shred unnecessary info to maintain patient confidentiality. Scan all records into the health record system. Maintain electronic patient charts.

• Locate records from other doctors’ offices or from hospitals. Find and print patient medical records in the EPIC Medical records system. Obtain referral from referring doctors.

• Stamp mail. Sign for mail and packages.

• Keep waiting room organized and clean. Clean the break room. Water plants. Lock office at the end of the day

Minimum Requirement

• High School Diploma or equivalent preferred

• Experience in the medical field preferred

Minimum Required Skills:

• Scanner, fax machine, copy machine

• Microsoft Office

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.