Guest Service Representative, Part time

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule:

• Thursdays & Fridays: 8:00 AM – 12:00 PM

• Sundays: 7:00 AM – 12:00 PM

• Remaining hours: Flexed and scheduled throughout the week as needed, based on business needs.

Position Summary

The Guest Services Representative consistently delivers exceptional patient and guest experiences at the Guest Quarters and Hospital Concierge Desk. This role requires a warm, professional, and genuine approach, ensuring every guest is welcomed with eye contact, a smile, and attentive service. The representative addresses questions and concerns with the highest level of customer care.

This position collaborates closely with departments including Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling.

Qualifications

Education:

• High School diploma or equivalent required.

• Some college coursework strongly preferred, ideally with a focus in Hospitality or Hotel Services.

Experience:

• Minimum of 3 years in a fast-paced customer service environment (healthcare or hospitality preferred).

Skills & Attributes:

• Strong written and verbal communication skills.

• Highly organized with the ability to multitask in a dynamic environment.

• Familiarity with local attractions and points of interest.

• Professional demeanor and ability to interact with diverse individuals.

• Self-starter with a strong attendance record.

• Ability to assist guests with physical needs (e.g., wheelchair escorts, oxygen tanks, luggage).

• Positive, outgoing personality.

• Able to work independently and collaboratively.

• Adaptable to changing environments and schedules.

• Detail-oriented with excellent problem-solving skills.

• Flexible availability, including varying shifts, weekends, on-call duties, and rotating holidays.

Technical Skills:

• Proficiency in Microsoft Office and basic office equipment.

• Basic typing and keyboarding skills.

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.