Patient Experience Representative

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

THIS POSITION IS 8:30am - 5pm - NO WEEKENDS, NO HOLIDAYS

The Patient Experience Representative will receive patients for scheduled activities, alerting the appropriate clinical area. The Patient Experience Representative will triage phone calls to ensure warm transfer or resolution per department guidelines; provide clerical support between patients, caregivers, physicians, care managers and clinical service departments with routine clerical and administrative tasks; and document coordination. The Patient Experience Representative will manage scheduling within the department.  The Patient Experience Representative promotes teamwork, nurtures relationships with others and is viewed positively by co-workers.  Communicates clearly, concisely, and courteously in a timely manner. Demonstrates professional behavior and appearance, respect for patient privacy and confidentiality in all contacts with patients, caregivers, vendors and employees.

Minimum Qualifications:

•           High School diploma or equivalent

•           Two (2) years customer service experience

•           Experience with electronic medical records

•           Knowledge of medical information and terminology

•           Excellent written and oral communication skills

•           Multi-tasking, flexibility, telephone skills, time management, organization, attention to detail

•           Proficient typing/keyboard skills required

•           Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)

•           Some knowledge of medical terminology preferred

•           Requires a great deal of independent contact with patients and their caregivers

•           Individuals must have the ability to assess situations where other levels of clinical intervention may be necessary

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.