Program Director, Pharmacy Licensing, Accreditation, and Quality

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The Program Director of Pharmacy Licensing, Accreditation, and Quality serves as the senior leader responsible for overseeing the legal and regulatory operations of the City of Hope’s specialty and retail pharmacy system. This role provides strategic vision and leadership to ensure all pharmacy locations maintain active and compliant state and federal licensure, while also serving as the primary liaison with all 50 state boards of pharmacy to manage licensure issues and support system expansion. The director leads accreditation and re-accreditation efforts with organizations such as URAC and ACHC, acting as a subject matter expert on accreditation standards and ensuring consistent compliance across all pharmacy services. They are charged with developing and implementing policies that support continuous survey readiness and uphold the highest standards of patient care. Beyond regulatory responsibilities, the director also drives strategic initiatives across the pharmacy network, staying attuned to industry trends to deliver innovative specialty pharmacy solutions. Collaboration is key in this role, requiring close coordination with internal departments like Legal, Compliance, and Analytics, as well as external stakeholders including regulatory agencies, accrediting bodies, and pharmaceutical manufacturers. Building and maintaining strong relationships is essential to the long-term success of this position.

The successful candidate:

• Serves as the primary expert on pharmacy accreditation and regulatory matters across multi-state operations.

• Oversees all state and federal licensure for specialty and retail pharmacies, including out-of-state licenses (50 states + USVI).

• Manages licensure renewals and ensures compliance with individual state board requirements.

• Leads efforts to expand licensure in support of organizational growth.

• Oversees pharmacist license compliance across all locations.

• Maintains current URAC and ACHC accreditations and secures new ones aligned with system strategy.

• Ensures pharmacies meet or exceed industry accreditation standards.

• Leads quality meetings and prepares for remote/on-site audits from accrediting bodies.

• Conducts gap analyses and compliance audits to proactively address deficiencies.

• Develops and implements training programs to foster continuous audit readiness.

• Manages budget planning to support accreditation and licensing initiatives.

• Partners with senior pharmacy leadership to ensure compliance with federal laws and state regulations.

• Leads quality initiatives and process improvements to meet or exceed performance targets.

• Develops dashboards to track key metrics such as Turnaround Time, Adherence, and Outcomes.

• Analyzes data and reports progress, outcomes, and recommendations to stakeholders.

• Facilitates regular meetings and presentations with senior leadership.

• Creates and maintains policies to ensure regulatory and accreditation compliance.

• Responds to regulatory changes to maintain system-wide compliance.

• Manages vendor relationships supporting pharmacy operations.

• Conducts mock surveys and drives corrective actions to close compliance gaps.

• Adheres to City of Hope policies, safety protocols, and compliance guidelines.

• Maintains confidentiality and demonstrates high integrity.

• Performs additional duties as assigned.

Qualifications

Your qualifications should include:

• Graduate of ACPE accredited Pharmacy School or an
  equivalent combination of education and experience

• State Pharmacist license in good standing

• Minimum Experience: 5 years of progressively responsible pharmacy experience; 3 years with hospital-owned retail and pharmacies with licensure and accreditation

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City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.