As a successful candidate, you will: 

• Schedules patient for Radiation Oncology department appointments, including existing patient scheduling, coordination of multidisciplinary appointments with other cancer center departments, and cancellations. 
• Schedules follow up appointment and checks in patients using both EPIC and ARIA electronic medical systems.
• Answers phone calls and triages calls to the appropriate department specific location or person.
• Receives and manages phone calls from patients and departments regarding patient appointments.
• Responsible for maintaining and updating quality assurance logs, patient logs, and ARIA tasks and Encounters. 
• Reviews and updates future appointments as directed by therapists and or director.
• Checks in patients when they arrive for scheduled appointment and alerts clinical staff of patient arrival. Provides patients with wrist bands for identification.
• Contacts patients as directed who fail to show for scheduled appointments.  Re-schedule appointment as directed and indicate reason for cancellation.
• Creates patient welcome packets and is responsible for stocking the work area for supplies.
• Responsible for managing patient wristbands, labels, and scheduling next visit appointments for the CT Simulation visit. 
• Greets patients with a warm welcome and establishes the City of Hope Patient experience.