Account Reconciliation Supervisor

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The Account Reconciliation Supervisor oversees all facets of the Account Reconciliation process. Responsibilities include overseeing necessary account research, reconciliation of accounts regarding calculation and application of adjustments.  Is responsible for supervising the Centralized Account Reconciliation Specialists through their duties and responsibilities. Ensures all adjustments are posted by the guidelines set through the Patient Account department policy and the individual site financial policy. Has thorough understanding of EOB’s, Company Contractual agreements, site specific Financial Policies, calculating and applying adjustments and specific patient agreements. Has ultimate responsibility for all adjustments post billing to all patient accounts for the organization.

Minimum Job Qualifications

Education: High school diploma or equivalent. Associates degree or equivalent work experience.

Experience: 3 years A/R experience in a hospital or physician healthcare setting including insurance, self-pay, healthcare collections/billing and insurance verifications

Knowledge, Skills, Abilities:

• Knowledge of accounting principles and statistical analyses required

• Knowledge of medical terminology, ICD10 codes, CPT/HCPC’s codes

• Advanced written and verbal communication skills as well as high level customer service skills

• Strong analytical skills inclusive of account reconciliation and balancing knowledge

• Strong leadership skills

• Capable of speaking in large groups and conducting meetings

• Excellent organizational skills and be able to manage multiple priorities and responsibilities

• Efficient, reliable, flexible, goal oriented and adaptable to change, while maintaining high productivity levels

Preferred Attributes

• BA/BS degree

• Prior supervisory experience

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.