Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

City of Hope is seeking a dynamic and visionary leader to serve as our Director, Payer Revenue Management. This is a high-impact opportunity to shape the future of healthcare operations by providing leadership and guidance on best practices around payer revenue management and ensuring high performance standards.

Key Responsibilities-

• Oversee Patient Billing, Collections, Customer Services, Refunds/Credit Balance, and Payment Posting

• Provide leadership and direction in the revenue cycle to meet key metrics for days in A/R, cash collections, A/R aging and net AR performance.

• Collaborate with Revenue Cycle peers to accomplish the goals, objectives and strategic plan established for Revenue Cycle.

• Create a culture of collaboration within the Revenue Cycle to improve effective and timely multi-directional communications and meet constant changes mandated by state and federal guidelines.

• Implements new technology and acts as a catalyst for change to meet current and future business needs.

• Provide data and feedback to Revenue Cycle Optimization team to reduce denials and improve organizational efficiency.

Education-

• Required: Bachelor’s Degree or 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.

Experience: 

• Required: 7 years prior Payer Management/Patient Finance experience; 5 years management experience

• Preferred: Accounts Receivable, AR management systems applications, large health systems, cancer care

Skills: 

• Excellent communication and interpersonal skills

• · Critical thinking

• Ability to multi-task

• Comfort with ambiguity in fast-paced environments

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.