Patient Relationship Manager

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The Relationship Manager under the Community Engagement & Outreach Team (CEOT), is responsible for business development (self-generated) and relationship management efforts by initiating proactive outreach and engagement to current/prior/new patients, caregivers, CFCN/CF/OJOH members, and others to develop/deepen/maintain relationships and prospective patient referral sources. Also responsible for developing/maintaining new/organic B2B and B2C contacts and centers of influence through face-to-face contact, event-driven and employer-driven efforts. Exceptional knowledge of SalesForce CRM and Intake functions - with ability to complete end-to-end functions (Advocate/Facilitator/Relationship Manager/NPES/TTT).

Requires a very seasoned, strategically minded relationship manager with the following skills: planning, sales, organization, presentation, customer service, public speaking, (deep) relational skills and experience.

The fundamental measure of success for the Growth Relationship Manager is new patient acquisition growth.

Job Requirements

Education: Bachelors Degree required

Experience: Extensive relationship management/ sales experience (7-10 years recommended)

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.