Position Summary: 

The Lead Revenue Cycle Training Specialist is responsible for designing, delivering, and optimizing training programs across the revenue cycle, with a focus on Epic and other technology platforms. This role ensures that revenue cycle staff are equipped with the knowledge and skills to perform complex workflows efficiently and accurately. This individual will serve as a subject matter expert and Epic Certified Trainer, collaborating across departments to ensure training aligns with operational goals and system-wide initiatives.

Essential Functions:

• Develop and deliver comprehensive training programs for Epic and other revenue cycle platforms, tailored to various roles and learning styles.

• Provide at-the-elbow support for advanced workflows, including, but not limited to, financial clearance, billing, follow-up, and denial management.

• Design and maintain training documentation, job aids, eLearning modules, and performance support tools.

• Conduct training needs assessments and evaluate training effectiveness using metrics and feedback.

• Serve as a liaison between operational teams and IT to ensure training reflects system updates and workflow changes.

• Mentor and guide other trainers and super users; lead train-the-trainer sessions.

• Stay current on Epic upgrades, certification requirements, and adult learning best practices.