Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

The Senior Revenue Cycle Training Specialist is responsible for developing and delivering training programs that support revenue cycle operations, with a focus on Epic and other technology platforms. This role ensures that revenue cycle staff are equipped with the knowledge and skills to perform complex workflows efficiently and accurately. This senior specialist serves as an Epic Certified Trainer and subject matter expert, collaborating with operational teams to align training with system goals and updates.

Key Responsibilities: 

• Deliver and refine training programs for Epic and other revenue cycle platforms, tailored to various roles and learning styles.

• Provide at-the-elbow support for complex workflows, including, but not limited to, financial clearance, billing, follow-up, and denial management.

• Create and maintain training materials including job aids, eLearning modules, and performance support tools.

• Collaborate with IT and operational teams to ensure training reflects system updates and workflow changes.

• Support train-the-trainer sessions and mentor junior staff or super users.

• Stay current on Epic upgrades, certification requirements, and adult learning best practices

• Bachelor’s Degree in Health Administration, Business, Finance or related field; 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.
• 5+ years of experience in revenue cycle operations or training, including Epic system training and support
• Epic Certified Trainer (must be current and in good standing)

• Excellent written and verbal communication

• Ability to apply adult learning principles and instructional design methodologies

• Ability to work independently and collaboratively across teams

• Analytical mindset with attention to detail

Software: 

·       Microsoft Office Suite (Excel, Word, Outlook)

·       Epic (Cadence, Resolute, Prelude, etc.)

·       Learning Management System (e.g. HealthStream, Cornerstone, or similar)

• Instructional Design Tools