The Patient Financial Services (PFS) Coordinator supports the operational and administrative functions of the PFS department. This role serves as a liaison between staff, leadership, and other departments to ensure timely and accurate resolution of patient accounts, adherence to regulatory and compliance standards, and continuous improvement of revenue cycle processes. The PFS Coordinator assists in monitoring workflows, training staff, and supporting performance metrics to enhance the patient’s financial experience and optimize reimbursement.

• Coordinates daily work assignments and monitors productivity and quality metrics for PFS staff to ensure timely and accurate processing of accounts.
• Serves as a point of contact for escalated issues related to billing, collections, payment posting, and patient inquiries; collaborates with internal departments to resolve complex account issues.
• Assists in onboarding new staff (including vendors) and establishing system access.
• Supports the coordination of process improvements and standard operating procedures.
• Prepares and distributes reports related to key performance indicators (KPIs), account status, and team performance.
• Provides administrative support for audits, quality assurance reviews, and compliance initiatives to ensure adherence to internal and external standards.
• Supports special projects and initiatives as assigned by leadership. 

Minimum Education: High School Diploma or equivalent (associate or bachelor's degree preferred)

Minimum Experience: 3+ years of experience in patient financial services, medical billing, or revenue cycle operations

Pref. Certification/Licensure: Certified Revenue Cycle Representative (CRCR) or equivalent preferred

Preferred Experience: Experience in Epic or other EHR systems; prior experience in a large health system or academic medical center

Skills: 

• Strong Organizational and communication skills
• Ability to analyze data and identify trends
• Proficiency in problem-solving and conflict resolution
• Ability to work independently and collaboratively in a fast-paced environment
• Microsoft Office Suite (Excel, Word, Outlook)
• Epic or Similar revenue cycle systems