Supervisor, Ancillary Outpatient Services

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Responsible for providing the managerial and clinical link between the Outpatient Director and the Outpatient Clinic staff. In collaboration with the Director, has oversight of safety and patient care processes, as well as flow, promoting quality care for oncology patients across the continuum of care. Makes administrative decisions, provides direction and communication and authorizes and acts in the absence of the department director and hospital administration. 

JOB RESPONSIBLITIES

• Ensures efficient patient flow, providing a positive and compassionate experience for patients, caregivers/families, and other Stakeholders.

• Uses evidence based clinical knowledge to ascertain appropriateness of patient for evaluation and treatment.

• Oversees the department’s Quality Program in collaboration with the Director.

• Develops and executes departmental goals such that they support the organizational mission and strategic plan.

• Assists with and coaches team on the execution of departmental processes, goals and Key Performance Indicators (KPIs).

• Utilizes sound fiscal thinking to maintain financially sound operations on a daily basis.

• Seeks opportunities for organization and workflow process improvement by consistently applying lean thinking to departmental operations to enhance and improve services.

• Develops, tracks and improves upon department quality metrics. 

• Responsible for assisting in the development and implementation of department procedures, policies, and processes.

• Facilitates development for both new and current Medical Assistant (MA) Stakeholders in their roles by supporting ongoing Stakeholder growth.

• Uses critical thinking skills to make independent judgements.

JOB QUALIFICATIONS

Experience: High School Diploma; Certified Medical Assistant

Education: 5 years clinical experience in Outpatient setting

Certification: Certified Medical Assistant; BLS/CPR Certified

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.