As a successful candidate, you will:

Essential Functions:

1. Scheduling Coordination 

• Coordinate patient appointments across various City of Hope (COH) clinical locations, while also facilitating referral coordination with external providers to ensure patients receive timely care, regardless of the COH site.
• Acting as a point of contact for scheduling staff regarding complex or escalated scheduling issues.
• Delegating daily scheduling tasks and responsibilities on escalated scheduling matters to team members to ensure timely patient access.
• Monitor scheduling workflows and recommend process improvements to enhance efficiency and patient satisfaction
• Utilize telecommunications and computer information systems to schedule, reschedule, and manage patient appointments.
• Ensure accurate entry of patient demographic and insurance information.
• Proactively coordinate appointments with other functional areas to maintain department productivity and quality assurance standards.
• Provide patients with up-to-date information.

2. Customer Service 

• Serve as a liaison between patients and support staff including provider and provider administration, ensuring a high level of customer service.
• Develop effective relationships with clinic staff, providers, and other employees across the organization.
• Maintain composure and professionalism when dealing with difficult situations and respond appropriately to high-priority situations.

3. Quality Assurance 

• Maintain appropriate levels of productivity and accuracy based on department standards.
• Stay informed about policies, procedures, and standard work within the department to perform duties effectively.
• Collaborate with all departments, including providers and leadership to streamline scheduling protocols for timely care.
• Scheduling, health insurance verification and financial clearance knowledge to ensure proper care coordination.

4. Miscellaneous Duties

• Perform other departmental duties as assigned, such as managing incoming/outgoing communication, organizing departmental documents and data entry and other tasks as assigned.
• Follow new and established hospital and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines.

Other duties as assign