Director, Outpatient Services

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The Director of Oncology Outpatient Clinics is responsible for the strategy and daily operations of the Outpatient Clinic and Return Scheduling Teams. This includes designing and executing the overall Outpatient Clinic strategy, Program Development, and productivity and financial metrics, and Employee Engagement & Development. Leadership responsibilities include Clinic and Return Scheduling staff.

The successful candidate:

• Provide strategic and operational leadership for oncology outpatient clinic services.

• Develop, engage, and mentor staff through ongoing feedback, goal setting, and career development planning.

• Communicate and reinforce organizational mission to guide daily decision-making and priorities.

• Oversee clinic operations, staffing models, productivity, and financial performance.

• Develop, implement, and maintain clinic policies, procedures, and workflows.

• Champion patient satisfaction and a culture of exceptional customer service.

• Serve as a professional role model and resource for physicians, nursing, and support staff.

• Design, execute, and monitor departmental KPIs aligned with organizational strategy and growth.

• Lead implementation of new programs, process improvements, and Lean initiatives within budget and timelines.

• Foster strong interdisciplinary relationships with medical staff and internal partners.

• Ensure ongoing compliance with regulatory, safety, infection control, and accreditation requirements.

• Uphold City of Hope policies, Code of Conduct, confidentiality, and ethical standards.

Qualifications

Your qualifications should include:

• Bachelor’s degree required

• Minimum of 5 years of management experience required

• Master’s degree in Healthcare Administration, Business Administration, or related field preferred

• Oncology outpatient clinic experience strongly preferred

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

This position is eligible for an annual incentive bonus.